Shipping Information | THE PINEAPPLE EVERYTHING

Shipping Information

QUESTIONS ABOUT YOUR DELIVERY? WE'VE GOT YOU!

After checkout, we will send you an email confirming your order. Our items are all 'Made-To-Order' so please allow up to 7 business days for production before your item ships. 

Once your item ships, you will be sent a tracking number. Please allow some time for your tracking information to be updated as it is not recorded in real time. 

We provide free worldwide shipping! Please allow up to 20 business days for delivery after your order has been shipped. Shipping times vary globally, but are typically as follows:

USA: 12-20 business days

Canada: 7-20 business days

Australia & New Zealand: 7-20 business days

UK: 6-20 business days

Europe: 10-20 business days

Other destinations may require longer delivery times. Tracking information may be unavailable in your home country. Please allow up to 60 business days for delivery.

Please note: We do not currently ship to Africa.

Shipping Delays

Please note that we do not have control over shipping delays. If you have questions about your delivery status, please do not hesitate to contact us.  Possible reasons for a delay include:

1. Parcel is awaiting customs inspection in your home country
2. Parcel is awaiting space availability on the shipping aircraft 
3. Parcel simply needs time to go through the system - some cities take longer to process items than others 

Incomplete Address

If an error such as an incomplete address is made during the input of your order in the checkout process, we have the right to charge a fee of $5.00 for all US orders and $10.00 for all International orders in the circumstance of a parcel requiring to be re-shipped. 


Lost Packages

Once order is shipped, it will be the responsibility of carrier to complete the delivery and should there be claims about lost packages, please get in touch with our customer support and we will launch an investigation.

Made-To-Order

Due to high demands, orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.

In order to fulfill your order as quickly as possible, the items may be shipped out separately depending on availability.

Every item is made to order and is shipped directly from our global warehouse. This allows us to achieve free worldwide shipping in a timely manner and at an affordable price!